999

 

My domain has expired. What happens now?

Should your domain name expire it will enter a three stage system known as Redemption Grace Period (RGP). During this time, you may be able to renew the domain before it is deleted and re-enters the market.

RGP Stage 1:
Upon your domain name initially expiring, you will be present with a 29 days of “Free” RGP. During this time, your domain name can be renewed at our standard rates (found here). In order to renew your domain during RGP Stage 1, simply call or open a ticket with our billing department. Upon completion of your renewal payment, your domain name will be reactivated. Please note you may face a period of 1-48hrs for dns propagation.

Note: Some domain extensions provide less than the standard 29 day period. You can contact our support team for clarification on your domain if required.

RGP Stage 2:
After 29 days of being expired, your domain will enter the “Paid” RGP. At this time the domain has left GreenGeeks control and is now being managed by ICANN/Enom. In order to renew the domain during this period of time Enom has applied a fee of $250 + domain renewal costs. Additionally GreenGeeks is required to charge an $24.95 administrative fee to cover additional expenses related to the recovery.

When a domain name expires, the website will show an advertisement page set by ICANN/Enom. An example of this page is below:20130507-003011

Additionally during this time, you will find that your Domain’s expiry will be extended. This is normal but does not indicate the domain is active. You will also see the nameservers reflected as:
Name Server: DNS1.NAME-SERVICES.COM
Name Server: DNS2.NAME-SERVICES.COM
Name Server: DNS3.NAME-SERVICES.COM
Name Server: DNS4.NAME-SERVICES.COM
Name Server: DNS5.NAME-SERVICES.COM

RGP Stage 3:
After a period of 15-45 days (dependent on the domain extension & website traffic) in RGP Stage 2, the domain name will be deleted. At this time the domain name may be available for general registration at our standard domain rates.  Please note that during RGP Stage 2 your domain is placed into auction and can be obtained near immediately at removal.

 


Site Suspension Due to Spamming

If you have been alerted that your account has been suspended due to a spamming complaint please contact our Support department by opening a ticket in the Green Geeks Account Manager.

Spamming is a problem within the web hosting community and Green Geeks does everything possible to protect your account from spam and to prevent our customers from spamming. Spamming can be interpreted in many ways and there are dozens of spam cop organizations which internet users can submit spam complaints to.

A complaint regarding spamming in most cases occurs when a large e-mailing list sends out emails to that list with a solicitations offer and someone complains to one of the spam cop organizations about not having signed up for that e-mailing. Sometimes a person may have signed up for a newsletter and their email was shared to another organization which sent them a solicitous email they did not want or ask for. Other times a person may have signed up for a newsletter and forgotten about signing up for the newsletter and then report the email sender as having sent that person spam.

Any way you look at it, whether you are sending email to an email list participant who signed up to receive that email or if you have an email list with participants who did not authorize the email to be sent to them, most complaints to spam cop organizations are acted upon and a Black Listing of the IP (internet protocol) address is then blocked until the server which houses the domain of the offending spammer until that domain is suspended and usually removed from the server.

Black Listing by a spam cop organization of the IP address on a server will result in any web site using that IP address from being able to send email to any of the major email organizations (like AOL, Yahoo Mail) who subscribe to that spam cop organization’s black list updates.

At Green Geeks your account is in a shared environment and anyone sending spam from our servers can cause an email disruption to many of our customers. The web hosting industry like all industries has it’s share of fraud accounts and most fraud accounts which gets through our new customer screening procedures may try to send spam out on our servers, usually they try to get 1 or 2 email offers out before they are detected.

It is for this reason that we set limitations on the amount of emails that each account can send during the course of a minute. This means that if someone intends to send out a spam email that their list will slowly which lowers the amount of risk of being Black Listed and allows us to identify a spammer and shut down their e-mailing. Our system administrators also take the time to identify legitimate newsletters and allow their e-mailing to continue.

If your web hosting requires the ability to send emails to large numbers of recipients we do suggest that you separate your email mailing hosting from your web site hosting. There are several email hosting companies whose business is to help facilitate and legitimize email newsletters to be sent to their recipients. One company which we do recommend for email hosting is EveryOne.net.

If you have more questions about spamming or would like an evaluation of your newsletter list and if it could be sent from our servers or if you should seek a separate email hosting provider please contact either our support or sales department by opening a ticket in the Green Geeks Account Manager.

 


What is CloudFlare Always Online?

Always Online™ keeps a limited version of your site online if your server goes down. Prior to using CloudFlare, if your server went down, your website most likely went offline, which meant that your visitors could not access your site.

With Always Online™, your server goes down, CloudFlare will serve pages from our cache, so your visitors still see some of the pages they are trying to visit. Your visitors will see a message at the top of the page telling them that they are in offline browsing mode. When your server comes back online, CloudFlare will bump users back to regular browsing seamlessly.

If CloudFlare does not have the requested page in its cache, the visitor sees an error page letting them know that the website page they are requesting is offline.

To enable Always Online, follow these steps:

  1. Login to your CloudFlare account.
  2. Click the domain you wish to toggle Always Online for.
  3. Click the “Caching” link on the menu at the top of the page.
  4. Scroll to the “Always Online” section and toggle it on or off as needed.

Important: Always Online does have limitations, as outlined in the following article: Why is Always Online not working?


 

ICANN RAA 2013 Changes

  1. Beginning January 1st, GreenGeeks/eNom/ICANN will begin requiring complete WHOIS data for all gTLD domain name registrations. There are two methods customers use to send us this data – explicit information or default Billing Contact data. If you are sending us explicit contact information, you need to ensure the Registrant, Admin, and Tech fields are complete. If you rely on your default Billing data for new registrations, please ensure this data is complete.
  2. In addition to requiring “complete” WHOIS data, ICANN has mandated that the address, telephone, and email address be properly formatted. Therefore, beginning January 1st, all customers must ensure they are sending this data in the proper format. RFCs defining the formatting options are here:
    1. Validate that all email addresses are in the proper format according to RFC 5322 (or its successors).
    2. Validate that telephone numbers are in the proper format according to the ITU-T E.164 notation for international telephone numbers (or its equivalents or successors).
    3. Validate that postal addresses are in a proper format for the applicable country or territory as defined in Universal Postal Union (UPU) addressing format templates, the S42 address templates (as they may be updated) or other standard formats.
  3. ICANN has requested that Registrars verify the Registrant email address associated with gTLD new domain name registrations. eNom recognizes that this is a change from how our customers manage their new registrations today. Thus, we have outlined our process below for addressing this verification mandate:
    1. Beginning January 1st, all gTLD new registrations processed through GreenGeeks/eNom will be subject to email verification. Specifically, we will be focused on verifying the Registrant email address.
    2. When a new domain registration is received, eNom will send an email on GreenGeeks behalf to the Registrant email address.
    3. The white-labeled email will inform the Registrant that they must verify their email address within 15 calendar days of the domain name registration.
    4. If they click the link within this email, GreenGeeks/eNom will consider the Registrant as verified (future registrations from this Registrant will not require further verification)
    5. If the Registrant does not verify themselves within the 15 calendar day window, eNom/ICANN will overtake the DNS of the domain name and post a page on this site listing instructions on how the name can be verified and, as a result, the DNS returned to the previous settings (i.e. their site goes back online).
    6. Once a Registrant contact has completed the verification process, all future new registrations using that same Registrant contact information will be considered verified and will not be subject to the verification process.
  4. ICANN has mandated that Registrars also utilize the above verification process when a domain name Registrant edits their First Name, Last Name, or email address information. As a result, eNom will manage this modification process on behalf of GreenGeeks as follows:
    1. Beginning January 1st, eNom will utilize the verification procedure if an edit is made to the following Registrant fields:
      1. Registrant First Name
      2. Registrant Last name
      3. Registrant Email Address
    2. eNom will send a white labeled email to the Registrant new email address stating that we recognize they have modified their Registrant First Name, Last Name, or email address information and we are requesting they verify themselves by clicking on the link in the email.
    3. If they click on the link in the email within 15 calendar days, we will accept the Contact as verified. The Registrant is then considered “verified” and will require no further verification.
    4. If they do not click on the link within 15 calendar days, then eNom/ICANN will overtake the DNS of the domain name associated with that specific Registrant contact. NOTE: In some cases, customers utilize the Account Information on file to populate the Registrant field. If the Account Information is modified and not verified within the 15 day verification window, then all domain names associated with this Contact will be be suspended.
    5. We will post a page on the domain listing instructions on how the domain(s) can be verified and, as a result, the DNS returned to the previous settings (i.e. their site(s) goes back online).
    6. Once a Registrant contact has completed the verification process, all future domain names that are updated to this same contact information will not be subject to the verification process.
  5. Registrars must provide a link to the ICANN webpage for registrant education, this link can be found here:http://www.icann.org/en/resources/registrars/registrant-rights/educational.
  6. Registrars  must post a copy of the Registrant Benefits and Responsibilities to their site, you can find those details on ICANN’s website here: http://www.icann.org/en/resources/registrars/registrant-rights/benefits.

How do I set the nameservers on my domain?

This article will teach you how to set the nameservers on your domain

Step 1: Login to the Account Manager

Visit the GreenGeeks Account Manager and login using your Account Manager details. If you do not remember your password, click the Forgot Password? tool.

Step 2: Open the domain manager

Click on “Domains” in the top menu and click “My Domains”.

Step 3: Input desired nameservers

Please refer to your welcome email to obtain the nameservers to use on your domains.

For our Ecosite customers, you can select “Use custom nameservers” and use the following DNS:

NS1.GREENGEEKS.COM
NS2.GREENGEEKS.COM

For our reseller customers, you can select “Use custom nameservers” and use the following DNS:

NS1.WEBSITEHOSTSERVER.NET
NS2.WEBSITEHOSTSERVER.NET

For our VPS customers, you will be required to first register your DNS to your VPS IP addresses using theManagement Tools tab and then you may come back to this page to set nameservers on your domain.

Step 4: Click Change Nameservers

Once you have inputted the appropriate nameservers, click on Change Nameservers. Please allow 24 – 48 hours for DNS propagation to complete before your domain will be active on these nameservers.


Can I add Google AdSense to my site?

 

Yes you can. Google AdSense matches advertisements to your site’s content and audience, and depending on the type of ad, you can earn money from clicks or impressions.

You can place AdSense on your page by using the Google AdSense Widget:

  1. Go to Widgets > Ecommerce and drop the Google AdSense Widget onto your page.
  2. A dialog box will open, click on the link in the dialog box to sign up for an AdSense account (if you don’t already have one).
  3. Once you’ve registered your account and customized your ad, copy the advertising code provided by Google.
  4. Paste the code back in the dialog box on your Yola site and click “OK.” Don’t forget to republish your site by clicking on the “Publish” button.

 


Can I add video to my site?

 

You can upload your video onto a website like YouTube or Metacafe, and then add it to your page using the YouTube or Metacafe Widgets.

Here’s how to add a video to your page using the YouTube Widget:

  1. Click on Widgets > Media > YouTube Video.
  2. Drag the YouTube Video Widget onto your page.
  3. Locate the video you want to display by putting in a URL if you already have it, or searching YouTube for the video.
  4. You can align the video on your page.
  5. Click “Save.”

The MetaCafe Widget is another option found in the same area of the Sitebuilder and works the same.

 


 

How can my site visitors translate my site into their language?

You can easily add a Google Translate Widget to your site so your site visitors can translate your site content.

To add the Google Translate Widget to your page:

  1. Click on Widgets > More > Misc > Google Translate.
  2. Drag the Google Translate Widget onto your page.

You will need to add this to each page of your site that you want your site visitor to be able to translate.

 


Can I add custom fonts to my site?

The font selection we have represents a complete list of browser safe fonts; this means that the fonts in our Font menu will work consistently in whatever browser you’re visitor uses. To apply a new font, select the Font menu and choose the font type you would like.

Unfortunately, there are only some fonts that work in all browsers. If we added any more fonts you would run the risk of not having your text display correctly for some of your visitors, which is why we have not added any of these fonts.

You could add custom fonts from an external source by copying and pasting or editing the HTML code of your text. However, you should be aware of the following dangers:

  1. Copying and pasting could introduce formatting that is not web-friendly and this would cause your site not to load, so we don’t recommend it.
  2. Your site will not display consistently in all browsers.

The only safe way to introduce custom fonts on your page is to upload them as image files. You can do this if you have access to any image editing tools such as Photoshop.


How do I make a link open in a new tab or window?

It is possible to have a text or picture link open in a new window, and we’ve made it easy to do so using the Link Editor.

Here are the steps for setting up a text link:

  1. In the Text Widget, type in the text that you want people to click on (this is your link text).
  2. Highlight the link text, and then click on the Link button (it’s the 10th button from the left in the Text Editing Toolbar, and looks like the link in a chain).
  3. The “Choose a Link” dialog box will open and you will be given four options.
  4. Remember to type your link like this: http://www.yourlink.com, otherwise it won’t be clickable.
  5. Once you have selected the type of link you’d like to use, you can select “Open in new window.”
  6. Click “OK” to save.
  7. To check that your link is working, preview your page and click on the link.

Here are the steps for setting up a picture link:

  1. Add a picture using the Text Widget.
  2. On the Text Editing Toolbar, click on the “Picture frame” button and select the picture you want to display.
  3. Click on the picture (a red outline will come up) and then click on the “Link” button (looks like a chain link with the word “Link” beside it) on the Text Editing Toolbar.
  4. The “Choose a Link” dialog box will open and you will be given four options.
  5. Remember to type your link like this: http://www.yourlink.com, else it won’t be clickable.
  6. Once you have selected the type of link you’d like to use, you can select “Open in new window.”
  7. Click “OK” to save.

To check that your link is working, preview your page and click on the link.

Your picture link will then open in a new tab or window, depending on the browser your visitor is using.


How do I change the order of the pages in the navigation?

These are the steps to changing the order of the pages in your navigation:

  1. In your Sitebuilder, go to Page > Page Properties > Navigation.
  2. The Page Manager will open and you will see a list of your pages.
  3. Click on the page you would like to move and drag-and-drop it to where you would like it to be.

How do I rename a page?

  1. In your Sitebuilder, click on the “Page” tab and then click on the pencil icon beside page drop-down list.
  2. A dialog box will open.
  3. Enter the new name for your page.
  4. Click “Rename” to save the change.

Why does it say “Untitled Site” in my browser tab?

 

If your site is showing “Untitled Site” as the Window Title in your browser, there is a way to change this.

Here is how to rename your site:

  1. Click on Site.
  2. Click on the pencil next to your site’s current name, to edit it.
  3. Click on “Rename Site.”
  4. Click “Save” and “Publish” to apply the changes to your site.

Here are the steps for changing the Window Title for each individual page for search engine optimization purposes:

  1. Click on Page > Page Properties > Metadata.
  2. In the Page Title field box, enter the name you’d like to display on your browser’ tab.
  3. Click “OK.”
  4. Click the “Publish” button to apply the changes to your site.

The Window Title is also the area of your site that will become the title tag. The title tag is an important part of each page as it alerts search engines to the topic of a page.

 


Can I add Flash to my site?

 

By using the SWF Widget, you can easily embed a Flash file on your page without having to use complicated HTML code.

To add a Flash file to your page:

  1. Click on Widgets > Media > Flash SWF.
  2. Drag the Flash SWF Widget onto your page.
  3. You can upload a new file from your computer or browse existing files already added to the File Manager.
  4. If necessary edit the width, height, alignment and margin of the file.
  5. Click “Save.”

Can I add files for people to download from my site, such as a PDF or Word Doc?

 

If you would like to add a file to your site for people to download you can use the File Widget.

To do this:

  1. Click on Widgets > Media > File.
  2. Drag the File Widget onto your page.
  3. You will be able to choose to upload a new file from your computer or browse files you already have uploaded in your File Manager.

Your file will then be displayed on your page and your site visitors will be able to Open or Save it to their computer.

 —————-

 

Can I have a blank style?

 

There are a few options if you would like a “blank” style. The following styles are plain white with background color options:

  1. CleanSlate
  2. BareNecessities
  3. NoFrills
  4. SqueakyClean

These styles can be found by going to Style > Styles > Free in your Sitebuilder.

 


How can I add my logo to my banner area?

You can add your logo image to your banner area using the Style Designer. To add your logo to your site:

  1. Click on Style > Style Settings > Style Designer.
  2. The Style Designer will open up.
  3. Select the “Logo” option.
  4. Click “Edit” to add your logo to the banner area.

 


 

Why can’t I Google my site?

Before internet users will be able to find your site using the search box, your site will first need to be indexed by the search engines.

Indexing is the process of the search engine algorithm going through each of your website pages, making a copy of the page, and adding it to its index. It takes time for new sites to be picked up and indexed by the search engines and can take anywhere from a few weeks to a few months and is out of our control.

In the meantime, people will need to enter your domain name (URL) into the address bar at the top of the page to locate your site.

 


 

How do I add meta data for SEO to my site?

We have made it very easy to add meta data to your site including the title, description and keywords meta tags for each page.

To do this:

  1. Make sure you are on the page you want to add the meta tags to.
  2. Click on Page > Page Properties > Metadata.
  3. You will be able to add the meta data for each here.
  4. Click “Ok.”
  5. Do this for each page of your site.

How do I add social sharing buttons to my site?

 

You can very easily add social sharing buttons to your site.

To do this:

  1. Click on Widgets > More > Social
  2. Choose the social button you would like and drag it onto your page

The “Share Me” Widget includes Twitter, Facebook and Google+ so is a very popular and easy way to add social buttons to your site.

 

 


How do I add a picture gallery to my site?

 

To add a picture gallery to your site:

  1. Click on Widgets > Popular > Picture Gallery.
  2. Drag the Picture Gallery Widget onto your page.
  3. Upload new pictures from your computer or browse images already added to your File Manager.
  4. Select the pictures you want to display in your Picture Gallery and click “Select.”

You can edit and add more pictures to your Picture Gallery by clicking on the little Edit button in the upper left hand corner of the widget.


 

How can I add pictures side by side?

 

You can easily add pictures side-by-side one of two ways:

  1. Drag a Column Divider Widget onto the page and drag a Picture Widget into each side. You can also next a Column Divider Widget into both sides of the first Column Divider Widget and add a Picture to all four areas.
  2. Use the Photo Gallery Widget. Drag this onto your page and choose the photos you want.

 

How do I change the navigation font for my site?

You can change the navigation font, such as the color, size and font type, using the Style Designer.

To do this:

  1. Click on Style > Style Settings > Style Designer.
  2. Color: In the Colors section you can choose a color for the Navigation, Navigation Selected as well as Hover. You can choose a color from the color palette or enter your own HEX Number.
  3. Type and Size: In the Font section click on “Navigation” and you can choose a font type and size.
  4. Click “Save.”

 


 

How do I change my banner image?

 

To change the banner image of your site, we would suggest that you use the Style Designer feature. This will allow any changes you make to be site-wide; it will keep your site looking clean and consistent.

To change the banner image:

  1. Click on Style > Style Settings > Style Designer.
  2. The Style Designer will open up.
  3. In the Colors section select “Banner Image.”
  4. Click on “Edit” and then click on “Select Image.”
  5. Position and size your image the way you would like.
  6. Click “Save.”

 

How do I change the background of my site?

To change the background of your site, either the color or by adding a background image, we would suggest that you use the Style Designer feature. This will allow any changes you make to be site-wide; it will keep your site looking clean and consistent.

To change the background color of your site:

  1. Click on Style > Style Settings > Style Designer.
  2. In the “Colors” section select “Background Image.”
  3. You can choose an image by clicking on the little “Edit” button.
  4. You can change the background to a solid color by clicking on the “Foreground Color”, and choosing a color for the palette or entering your own HEX number.
  5. Click “Save.”

 

How do I change the color and font type of the text on my site?

To change the color and font type of the text on your site, we would suggest that you use the Style Designer feature. This will allow any changes you make to be site-wide; it will keep your site looking clean and consistent.

To change the color and font of the text on your site:

  1. Click on Style > Style Settings > Style Designer.
  2. In the Colors section you will see the ability to change the color for the Second through Sixth headers, as well as the Paragraph Text. You can choose a color from the palette or put in your own HEX number.
  3. In the “Fonts” section you will see the ability to change the font type for the Second through Sixth headers, as well as the Paragraph Text.
  4. Click “Save”

How do I change the color of my link text?

To change the color of your link text, we would suggest that you use the Style Designer feature. This will allow any changes you make to then be site-wide; it will keep your site looking clean and consistent.

To change the color of link text:

  1. Click on Style > Style Settings > Style Designer.
  2. Look at the Colors section.
  3. You can change the color of the links throughout your site including: link, link hover and link visited.
  4. Click “Save.”

 

How do I add a blog to my site?

There is not a blogging feature built into the GreenGeeks Sitebuilder, however we are integrated with Tumblr so if you have an account there, or want to set one up, you can blog using this blogging platform.

To use the Tumblr Widget:

  1. Click on Widgets > Media.
  2. Drag and drop the Tumblr Widget onto your page.
  3. Sign in using your Tumblr credentials. If you don’t have a Tumblr account, you can sign up via the Tumblr Widget in two easy steps.

Once you enter in your Tumblr feed name into the field and click OK, your Tumblr blog will be seamlessly integrated into your website.

Note: You will still need to make changes/additions to your blog from Tumblr, but the changes/additions you make there will transfer to your website.

 


 

How do I add HTML to my site?

Here’s how to add HTML to your site using the HTML Code Widget:

  1. Click on Widgets > Popular.
  2. Drag and drop the HTML Code Widget onto the page.
  3. The HTML Editor will open up allowing you to write or paste your code (use right-click > paste or Ctrl-V to paste).
  4. When you are done, click “Save.”

Here’s how to add HTML to your site using the Text Widget:

  1. Click the HTML button on the Text Editing Toolbar.
  2. Edit the HTML as desired.
  3. When you are finished, click “OK” to return to editing text with the Text Editing Toolbar.

 

Can people sign up for memberships on my site?

There is not currently a feature to add member registration to your site. This is something we hope to add in the future. In the meantime, you can use the Password Protection feature.

The Site Builder allows you to create a private website, or make part of your site private, by password protecting certain pages on your site.

What the Password Protection feature allows you to do:

  • Assign a single login ID (username) and password to your site.
  • Choose whether you want to lock (password protect) all the pages on your site.
  • You can then share the login ID and password with people you want to give access to the protected pages.
  • When they access those pages they will be asked to type in the login ID and password before being given access.

What this feature does not do:

Allow people to register for a username and password on your site.

How to use the Password Protection feature:

  1. Click on Site > Site Properties. Click on the Password Protection option.
  2. Add a login ID and password and tick the pages that you would like to protect.
  3. You can easily protect all your pages by clicking on “Lock All” or take off the password protection by clicking on  “Unlock All.”
  4. When you create a new page, you will see a checkbox that gives you an option to protect (lock) the new page.
  5. Click on the “x” in the top-right corner.
  6. Preview your protected page to see what the login form will look like and to test your login and password.
  7. To make the change effective on your live site, click on “Publish.”

How do I create picture links?

Here is how to create a picture link:

  1. Add your picture to the page using the Picture Widget.
  2. Click on the little Edit button in the upper left hand covern.
  3. Click on “Choose a Link.”

The Link Editor Dialogue box will open up allowing you to link to:

  1. Another page of your site
  2. An external URL
  3. An email address
  4. A file

How do I create text links?

Here is how to create a text link:

  1. Type the text into the Text Widget that you want to be the link text.
  2. Highlight the text.
  3. Click on the Link Icon on the Edit Toolbar.

The Link Editor Dialogue box will open up allowing you to link to:

  1. Another page of your site
  2. An external URL
  3. An email address
  4. A file

 

Can I password protect my website?

The Site Builder allows you to create a private website, or make part of your site private, by password protecting certain pages on your site.

What this feature allows you to do:

  • Assign a single login ID (username) and password to your site.
  • Choose whether you want to lock (password protect) all the pages on your site.
  • You can then share the login ID and password with people you want to give access to the protected pages.
  • When they access those pages they will be asked to type in the login ID and password before being given access.

What this feature does not do:

Allow people to register for a username and password on your site.

How to use the Password Protection feature:

  1. Click on Site > Site Properties.
  2. Click on the Password Protection option.
  3. Add a login ID and password and tick the pages that you would like to protect.
  4. You can easily protect all your pages by clicking on “Lock All” or take off the password protection by clicking on “Unlock All.”
  5. When you create a new page, you will see a check box that gives you an option to protect (lock) the new page.
  6. Click on the “x” in the top-right corner.
  7. Preview your protected page to see what the login form will look like and to test your login and password.
  8. To make the change effective on your live site, click on “Publish.”

 


How do I add a Contact Form to my site?

  1. Click on Widgets > Forms.
  2. Drag and drop the Form Widget onto your page.
  3. You have the option to choose a Contact Us or a Blank Form. Both forms allow you to add and delete, rename and move the location of your form fields.
  4. To change the name of a field, click on the field name. You can delete the default text and add in your custom field name if you wish. You can also add default text to the text fields that your user will fill in.
  5. You also have the option to change the name of the “Submit” button on the form, to a name more appropriate to your form or business.
  6. To delete a field click on the red “x” in that particular field.
  7. To move a field to another position on the form and drag and drop it up or down on the form. You can also use the blue dotted arrows below the red “x” to move the fields.
  8. To add another field to your form, click on the “Add new field” drop down list.
  9. You have the choice to add “Single Line Text”, “Multi Line Text”, Multiple Choice”, “Checkboxes”, “Choose from a list”, “Text” and “Spam Protector (Captcha).” Once again all these fields are customizable to suit your form needs.
  10. Under the “Settings” tab is a field for editing the email address the form submissions are sent to, as well as a customizable completion message. This is the message that your site visitor will see after successfully submitting your form.
  11. Once you are done customizing your form, click on “Save.”
  12. Click on “Preview” to preview what your form will look like once it is published.
  13. If you’re happy with your form, republish your site to make it live.

 


 

How can I wrap a picture and text?

You can place an image and text side by side as follows:

  1. Add a Text Widget to your page.
  2. Click “Picture” button (the icon that looks like a green tree in a picture frame, roughly in the middle of the toolbar) on the Text Editing Toolbar.
  3. A dialog box will open up and allow you to browse for and select an image.
  4. Once you have added your image to your page, select it by clicking on it.
  5. You will then see three new buttons on your Text Editing Toolbar: a picture with text below (No Wrap), text on the right (Wrap Left) and text on the left (Wrap Right).
  6. Select the option that suits you and start typing. Your text will then wrap around the image.

 


 

How do I add a Favicon to my site?

To add your own favicon to your site (the little image that appears next to your URL of the browser window), this is what you need to do:

  1. Click on Site > Site Properties.
  2. Click on “Favicon” (the star icon).
  3. You can choose to browse existing favicons, or upload a new one.
  4. To see what your favicon looks like, save and publish your page.

 

How do I delete a page?

To delete a page on your site:

  1. Make sure you are on the page of your site that you would like to delete.
  2. Click on Page > Page Properties > Delete Page.
  3. A dialog box will open, asking you to confirm that you want to delete the page.
  4. Click on “OK.”

Note: Please remember deleting your page is not reversible! You cannot retrieve your information once your page has been deleted.


How do I add a new page to my site?

When you create a new site, a navigation menu with an index page and contact-us page is automatically generated.

To add additional pages to the navigation, follow these steps:

  1. In the Sitebuilder, click on the “Page” tab and click on the green “+” (located next to the pencil) OR hover over your current navigation menu > Add Page.
  2. A dialog box will open up asking you to name your new page, (and give you the chance to change the page heading, and decide whether or not to include the new page in your navigation).
  3. When you click “OK”, a new page will be created and a link will automatically be added to your navigation.

 


How do I change my Style after I’ve started?

Here’s how to change your style/template:

  1. Click on the Style tab in the Sitebuilder.
  2. You can scroll through all the styles, or separate them into free and Premium Styles.
  3. Many of the styles are customizable! Hover over the thumbnail to view the styles features.
  4. When you’ve decided on the style you would like to use, click on it. It will be applied to your site.
  5. If you’re happy with the style, simply continue editing your site.

If you have added your own banner or background to the previous style, it will not be added to the new one – you will need to re-add it to your new style (if the style has the option). You can find your uploaded banner or background image in the File Manager.

 


 

How do I copy/duplicate a page?

If you ever need to copy all the elements of a page, you can quickly do so using the “Save Page As” feature.

Duplicating a page is also sometimes a wise action to take, before making any significant changes to it. That way you will not have lost any of your work if something goes wrong, or you simply don’t like the changes you’ve made. You can always delete the copy, and your original page will still be there to go back to.

Here’s how you do it:

  1. Navigate to the page you want to copy.
  2. Click on the Page tab.
  3. Click the down arrow next to the page name and select “Save Page As” (located at the top of the list).
  4. The “Save Page As” dialog box will pop-up asking you to name your new page, change the page heading, and select whether or not to include the new page in your navigation.
  5. Click “OK.”

The newly created page will now appear in the page drop-down list so you can go back to it again if you chose not to include it in your menu.

 


How do I add pictures to my site?

It is very easy to add pictures to your site using the Picture Widget. This can be found under Widgets > Popular > Picture.

Drag the Picture Widget onto the page and you will be able to choose to upload new pictures from your computer, or to choose a picture that is already uploaded into your File Manager.

 


 

How do I add text to my site?

You can easily add text to your page using the Text Widget. This can be found under Widgets > Popular. Drag the Text Widget onto your page and you can type directly into it or copy and paste text into it from a plain text editor such as NotePad or TextEdit.

The Text Widget works just like a Word Processor. You can use the Text Editing Toolbar or the Style Designer to edit the appearance of your text.

Hint: Never copy and paste from an external source such as another website as this can cause your page to break.

 


What is a Widget?

Many people have both asked and attempted to answer this question – although the term might be difficult to define; they are sometimes also called components, gadgets or elements. In the GreenGeeks Website Builder, users are able to drag and drop Widgets onto pages.

Here are some of the most popular Widgets and how to use them:

  1. The Text Widget: Drag this onto the page and it works much like a word processor. This is the widget where you add text content. You can type directly into it and format the Text using the Text Editing Toolbar or the Style Designer.
  2. The Picture Widget: Drag this onto the page and you can add pictures to the page that are stored on your computer or that are already uploaded into the File Manager.
  3. The Column Divider Widget: Drag this onto the page and it creates two columns to organize your page. You can drag a Text Widget onto one side and a Picture Widget onto the other; or use other various widgets on either side.
  4. The HTML Widget: Drag this widget onto the page and add custom HTML or JavaScript code to it. Make sure to test this on a text page to make sure it functions properly.

There is a great deal of other widgets available such as a Contact Form Widget, a Picture Gallery Widget and many more. You can play around with all of them to see what works for you.